The position provides strategic leadership across club development, education and workforce capability, regional development, club engagement and membership system support, ensuring affiliated clubs have access to the services, resources and expertise required to operate effectively and deliver quality gymnastics experiences.

A key focus of the role is supporting clubs to be strong, sustainable and well governed, improving the accessibility and quality of coaching and judging education, and developing initiatives that support the recruitment, retention and professional development of the gymnastics workforce.

Working collaboratively with other Gymnastics NSW departments, Gymnastics Australia and affiliated clubs the position will lead initiatives that respond to the changing needs of clubs, reduce barriers to education and development, and improve the overall experience of clubs, coaches, judges and participants.

The position plays a critical role in translating Gymnastics NSW's strategic priorities into practical support and measurable outcomes for the gymnastics community.

Key Responsibilities and Accountabilities

Club Development and Sustainability

Provide strategic leadership for club development initiatives that strengthen the governance, operational capability, financial sustainability and long-term success of affiliated gymnastics clubs across NSW.

Key responsibilities include:

• Develop, implement and evaluate the Gymnastics NSW Club Development Strategy which provides services to clubs.
• Lead initiatives that support clubs in the areas of governance, business planning, operational effectiveness and long-term sustainability.
• Identify and respond to the development needs of clubs of varying sizes, business models, geographic locations and stages of maturity.
• Oversee the delivery of practical club resources, tools and professional development opportunities through the Gymnastics NSW Club Hub and other platforms.
• Provide guidance and support to clubs seeking to develop or expand facilities, including engagement with local councils, government agencies and other relevant stakeholders.
• Develop strategies to support the establishment of new clubs and encourage the affiliation or reaffiliation of eligible gymnastics providers.
• Support clubs to strengthen program delivery, participant experiences and retention through improved operational practices and workforce capability.
• Support School providers and clubs who offer school programs including sporting schools to connect participants with clubs.

Education and Workforce Development

Lead the strategic development of the gymnastics coaching and judging workforce, ensuring accessible, relevant and high-quality education and professional development opportunities across NSW.

Key responsibilities include:

• Develop and implement the NSW Coaching and Judging Workforce Development Strategy, addressing current and future workforce needs.
• Oversee the planning, scheduling, coordination and delivery of coaching and judging education courses across all relevant gymnastics disciplines.
• Work collaboratively with Gymnastics Australia and other education stakeholders to identify gaps in course availability, accreditation pathways and education accessibility.
• Develop strategies to increase the number, capability and retention of accredited coaches and judges across NSW.
• Identify workforce shortages and emerging capability requirements through accreditation data, club feedback and workforce analysis.
• Oversee the delivery of education subsidies, professional development workshops, refresher courses and other initiatives that reduce barriers to workforce development.
• Improve access to education in regional and rural NSW through targeted delivery models, local workshops and other flexible learning opportunities.
• Lead the delivery of practical coaching development initiatives, particularly for foundational and recreational gymnastics coaches.
• Oversee the creation and coordination of workshops, instructional videos, lesson plans, skill development resources and other educational tools that improve coaching capability and program quality.
• Support the professional development of course presenters, facilitators and other personnel involved in education delivery.
• Develop initiatives that support the recruitment, engagement and progression of young and emerging coaches and judges.
• Monitor education participation, accreditation outcomes, course demand and workforce retention to inform future planning and investment.

Regional Development and Engagement

Ensure affiliated clubs, coaches and judges across regional and rural NSW have equitable access to development opportunities, education, services and organisational support.

Key responsibilities include:

• Develop and implement regional development and engagement strategies that respond to the diverse needs of gymnastics communities across NSW.
• Build and maintain strong relationships with regional clubs and key stakeholders.
• Identify geographic barriers to club development, education access, workforce availability and sustainable participation.
• Work collaboratively with regional committees and clubs to establish priorities and coordinate development initiatives.
• Improve access to coaching and judging education, professional development and practical club support resources in regional areas.
• Facilitate regional consultation forums, workshops and development opportunities.
• Support locally driven participation initiatives in collaboration with the Head of Marketing, Partnerships and Programs.
• Monitor regional engagement and service delivery to ensure resources and support are distributed according to identified needs.
• Identify opportunities to strengthen regional networks, collaboration and knowledge sharing between clubs.

Club Services, Relationships and Engagement

Provide leadership for Gymnastics NSW's club engagement and service delivery functions, ensuring affiliated clubs receive responsive, consistent and high-quality support.

Key responsibilities include:

• Oversee the delivery of club relationship management, engagement and support services across NSW.
• Establish service standards and processes that promote timely, accurate and professional responses to club enquiries.
• Develop and maintain strong relationships with affiliated clubs to understand their needs, challenges and development priorities.
• Lead club consultation activities, including the annual club survey, feedback mechanisms, consultation forums and targeted engagement.
• Translate club feedback and emerging issues into practical service improvements, resources and organisational recommendations.
• Oversee club affiliation support, renewal processes and operational enquiries.
• Coordinate the delivery of club development workshops, webinars, forums and conferences.
• Ensure clubs have access to relevant information and resources relating to governance, safeguarding, human resources, work health and safety, insurance and other operational requirements, working with appropriate internal and external specialists.
• Identify opportunities to improve club communications, engagement processes and access to Gymnastics NSW services.
• Monitor club satisfaction, affiliation retention and service delivery performance.
• Foster a culture of service excellence, collaboration and continuous improvement across the club development team.

Membership Systems and Club Operations

Lead the club-facing operational support and ongoing development of membership and administration systems, ensuring clubs and technical members can effectively access and utilise relevant platforms.

Key responsibilities include:

• Oversee the operational support provided to affiliated clubs and technical members for the national membership management system.
• Support club onboarding, training, education and ongoing support associated with the implementation and use of membership management system.
• Assist with club-facing helpdesk functions, issue escalation and resolution processes.
• Identify opportunities to streamline club administration, membership registration, affiliation and related operational processes.
• Monitor system adoption, user engagement, support requests and recurring issues to identify improvement priorities.
• Work collaboratively with provider of membership management system and relevant stateholders to contribute improvements to system functionality and the club user experience.
• Represent the operational needs of affiliated clubs and technical members in system development discussions.
• Support the implementation of future system enhancements and additional functionality that improve club operations and administrative efficiency.
• Ensure effective communication and change management support is provided to clubs when systems, processes or requirements are introduced or modified.

Club Capability, Service Innovation and Continuous Improvement

Identify opportunities to improve the relevance, quality and effectiveness of Gymnastics NSW's club and workforce development services.

Key responsibilities include:

• Analyse club feedback, affiliation trends, workforce data and service delivery performance to identify emerging needs and priorities.
• Develop targeted initiatives that respond to identified gaps in club capability, education access and workforce development.
• Identify opportunities to improve the delivery of services through technology, digital resources, collaboration and innovative delivery models.
• Establish mechanisms to evaluate the effectiveness of club development programs, education initiatives and support services.
• Encourage the sharing of best practice, successful initiatives and practical knowledge across the gymnastics community.
• Develop business cases and recommendations for new club and workforce development initiatives.
• Work collaboratively with other Gymnastics NSW departments to ensure services and initiatives are coordinated and aligned with organisational objectives.
• Provide strategic advice to the Chief Executive Officer on emerging club development, workforce and regional issues.

Leadership and Management Responsibilities

As a senior leader within Gymnastics NSW, the Head of Club and Workforce Development is expected to contribute to organisational strategy, operational planning and the development of a collaborative, accountable and high-performing workplace.

Responsibilities include:

• Provide leadership, direction, coaching and performance management to direct reports.
• Establish clear priorities, work plans, performance expectations and accountability measures across the portfolio.
• Develop annual operational plans and budgets aligned with organisational strategic priorities.
• Manage departmental resources and expenditure to achieve agreed financial and operational outcomes.
• Foster a positive team culture that values collaboration, professionalism, innovation and continuous improvement.
• Work collaboratively with other departments to ensure coordinated delivery of organisational priorities.
• Contribute to leadership and management discussions, strategic planning and organisational decision-making.
• Prepare reports, recommendations and performance updates for the Chief Executive Officer and Board as required.
• Ensure activities comply with relevant legislation, organisational policies, contractual obligations and applicable sport integrity and safeguarding requirements.
• Represent Gymnastics NSW professionally at club meetings, regional forums, industry events and other stakeholder engagements.

Key Performance Indicators

Performance will be assessed against agreed annual objectives and targets across the following areas.