About us

Joining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive.

Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.

Our strategic priorities guide the Club to deliver long term objectives to continually grow, innovate and achieve on-field success.

We are committed to creating a supportive environment in which people feel connected to our football club and to each other. Importantly we want to have fun!

About the role

Reporting to the Head of Membership Sales & Retention, this role will provide excellent customer service and a positive experience to all potential and existing members and supporters of the Hawthorn Football Club. Key duties can include:

• Enter data into the membership database (Archtics) correctly and in-line with Hawthorn Football Club’s customer service standards
• Inbound and outbound communication to members and fans via phone and email
• Outbound sales calls to unrenewed members and prospects
• Provide a high level of customer service and answer all enquiries in a friendly and accurate manner
• Consider opportunities to maintain and enhance services provided to the Club’s membership base
• Batch daily sales accurately and efficiently in line with the Club’s process
• Match-day work at Hawthorn Home and Away games.

Ideal candidate

• This is a great opportunity for an individual to start their career within the Membership and Consumer division of the Club.
• Your passion for driving customer experience sets you apart and is supported by your excellent communication and organisational skills, high attention to detail and the ability to effectively prioritise and manage your time.
• You will have strong administrative practices using Microsoft Office Suite.

Our offer to you

As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:

• Access to gym facilities
• Flexible work arrangements
• Special offers and discounts through our Corporate Partners
• Professional development opportunities - inhouse and external
• One Club memberships to enjoy games with your family and friends