ABOUT YOU

You are someone who is a passionate sports enthusiast who aims to deliver competitions for students and community members. You will provide a supportive, understanding and encouraging environment to increase member retention by being friendly, open and approachable to all customers and ensure new participants are welcomed into sport programs.

Duties

• Assist in the programming of Social Competitions, Social Sessions and other sporting events on campus.
• Handle customer complaints, escalate complaints to the Duty Manager or a senior staff member as required.
• Update and manage competition related administration through competition software.
• Provide first aid assistance during programs ensuring all first aid incidents are reported to the Duty Manager and relevant paperwork completed.
• Assist in the recruitment of referees and provide feedback on their performance to the Coordinator, School and Social Sport.
• Document participation and report on attendance numbers.
• Maintain equipment and report on missing or damaged equipment as soon as possible.

Skills & experience

Required:

• Demonstrated ability to supervise sporting activity and ensure participants safety.
• Demonstrated customer service experience.
• Excellent written and verbal communication skills.
• Demonstrated ability to resolve issues and complaints in a respectful and timely manner.
• Proficient in Microsoft Office, including Outlook, Word and Excel.

This role requires current WWCC, First aid certificate with CPR. All applicants must have rights to work in Australia.

ABOUT US

U@MQ Campus Life

Our Mission: Bring Life to Campus.

Our Vision: To be custodians of creating a sense of belonging at Macquarie University.

Our Values: Campus Life culture is one that CARES based on the principles of mutual respect, integrity, honesty, and trust. Our Values are the foundation of our everyday actions and words & keep us accountable to each other, our stakeholder, customers and business partners.

Benefits of working for Campus Life

• Free gym membership to Macquarie University Sport & Aquatics Centre.
• VIP Membership to the Campus Life outlet loyalty program.
• Competitive above award hourly rate.
• Friendly and supportive team.
• VIP membership to the Campus Life outlet loyalty program and a 25% discount on Macquarie University merchandise.
• Access to Macquarie University Library, (borrowing, printing, computer access and databases).
• Access to employee flu shot program.