The Program Manager - Outdoor Education is fundamental in the contribution between operational requirements and strategic planning, working in collaboration with the existing Baden Powell Team to deliver high-quality programming, customer engagement and training.
Responsibilities & Duties
Day to Day Operations
Work collaboratively with Centre Manager to ensure all existing bookings are appropriately resourced.
Ensure all camps are resourced with necessary equipment and all equipment is of a safe and working standard.
Coordinate and oversee all group activity programs, training-based programs, and journey-based experiences from enquiry to completion.
Continually liaise with Centre Manager for bookings and their subsequent coordination.
Commit to driving excellence of the Activity Centre educational offering with customer satisfaction at the forefront of everything it does.
Customer Experience
Work with colleagues to provide the absolute best experience for all clients to deliver fun and educational outcomes to the best of their ability.
Provide an activities and training experience, which meets the needs and high expectations of our visitors and guests, and to ensure compliance with industry policies, standards, and procedures.
Establish, maintain, and develop collaborative relationships with Scouts NSW stakeholders, and partners with these groups to deliver exceptional experiences for the organisation.
Business & Program Development
Ensure Activity Standard Operation Procedures (SOP’s) are read and signed off as read and understood.
Check and collect Liability Release Forms from all participants from Groups that are participating in activities (this is not required for Scout Member Groups).
Continually develops and creates new programming that is suitable and desirable for the educational and commercial market.
Develop outdoor education programming that is contemporary and responsive to client needs.
Stay up to date with industry knowledge and current curriculum developments and changes to provide the best linkages in the educational sector.
Continually train and provide professional development with facilitation employees to ensure quality control and best practice delivery.
Team Leadership
Lead by example ensuring all programs are delivered at a high standard and all back up work is completed seamlessly.
Frequently collaborates with colleagues to develop new opportunities and programs to better the activity centres offering.
Monitor, review, and provide regular feedback to Activity Instructors about their performance and effectiveness.
Identify staffing needs and develop teams of Casual Activity Instructors to facilitate programs.
Train and induct Activity Instructors per the operating procedures for activities they run.
Manage expenditure on activities consumables to budget.
Set Activity Instructor rosters in accordance with the staff ratios developed for each program.
Lead and coordinate Baden Powell Activity Centre programmes and employees including:
establishing a strong team culture.
overseeing and advising on the methods and processes used to deliver services and prioritising requests for assistance from the site employees.
overseeing and advising the Activity Instructors on their key work areas.
advise and assist Activity Instructors with customer service problems; resolve complex or escalated customer issues or difficulties.
Ensure quality and timely provision of administration services and effective communication to internal and external customers to agreed performance standards.
Health & Safety
Work with the Executive Manager Compliance & Risk to ensure all Activities Standard Operating Procedures (SOPS) and Risk Assessments are up to date and reflect current approved practises.
Manage risks and ensure compliance with Workplace Health and Safety (WHS) to the highest standards.
Maintain qualification register of all employees and ensure employees are rostered appropriately toward their qualifications, skillset, and task.
Ensure that all visiting groups are appropriately inducted and made aware of all aspects of site safety including hazards, property boundaries, and emergency procedures (including bushfire).
Maintain accreditation and compliance with relevant industry codes and qualifications.
Understand all Scouts NSW policies and procedures and always demonstrate these standards towards all employees and visitors.
Ensure all employees and volunteers in work areas under your control are familiar with, and applying, the requirements of Scouts NSW’s WHS Policy and Procedures.
Actively identify, control and monitor health and safety hazards and risks in your area of responsibility.
Establish and maintain an environment in which work health and safety issues or changes affecting health and safety are openly discussed and, where necessary, recorded.
Ensure all employees and volunteers under your management have the necessary training, licences, and competencies to safely perform their required tasks and duties.
