Netball NSW provides the framework for approximately 115,000 registered members and over 150,000 total participants to enjoy netball at all levels throughout New South Wales. Our sport continues to grow both on and off the court and much of this success can be attributed to the wide range of programs, facilities and services Netball NSW offers to its members and participants - from the grassroots level through to the elite, professional level.

The purpose of the position is to provide quality and timely customer service to visitors, members, sponsors, staff and the public of Netball NSW at all times. This position is vital in making a positive impression to all people, and is responsible for management of all inbound calls and direction of same to the correct department. The administrative duties attached to this position are wide and varied and are listed in part below.

Reporting to: General Manager - Venue Operations

KEY RESPONSIBILITIES

Reception & Administration

• Maintain Reception and front desk to a high standard of presentation.
• Answer and transfer calls in a professional, timely and friendly manner.
• Meet and greet members, sponsors, venue hirers, contractors and other guests.
• Handle general enquiries and customer service.
• Assist the GM - Venue Operations to help drive bookings/sales to maximise venue efficiency and use.
• Manage parking administration for P4 and P7 and broader business requirements; maintain parking schedules and provide timely updates for GM - Venue Operations and CFO when required.

Office / Venue Management

• Maintain an adequate inventory of office supplies and equipment.
• Oversee and manage L4 office areas ensuring a high standard of presentation, cleanliness and safety.
• Ensure consumables (milk, tea, coffee, sugar) are stocked in staff kitchen daily.
• Manage/organise outbound Courier bookings.
• Collect, log and distribute deliveries to relevant departments.
• Manage booking requirements of Netball Central meeting rooms for NNSW Staff.
• Raise Purchase Orders and process invoices for Venue and admin expenditure (stationery, printing).
• Maintain all Netball Central meeting room bookings.
• Complete weekly office checklists and reports.
• Distribution and logging of mail and electronic correspondence.
• On a daily basis ensure all printers/photocopiers are operational and stocked with paper and ink.
• Liaise with the current photocopier/printer provider on stock levels of ink cartridges for all machines.
• Ensure the Boardroom is clean, tidy and ready for board/staff meetings

Communication and Liaison

• Manage the switchboard phone and PABX.
• Liaise with telecommunications and PABX providers and maintainers on all Netball NSW telecommunications enquiries.
• Management of mobile and landline items/contracts – main point of contact.
• Liaise with telecommunications companies when specific contracts require renewing and present to management for approval.

Sales

• Manage and respond in a timely manner to all business event enquiries that are received from the SOPA Business Events service.
• Oversee ordering, sales and stocktake of INF rule books and NNSW game day diaries.

SELECTION CRITERIA

Candidates for the position will require a range of personal and professional skills including:

Essential qualifications and experience

• At least 3 years’ experience in a similar role
• A high level of computer expertise covering word processing, presentation software and Microsoft Office.
• Fleet management experience.
• Current driver’s license.
• Working with Children Check (WWCC)
• Proof of Covid-19 Vaccination

Knowledge and skills

• A demonstrated ability to address customer needs in a professional manner.
• Well presented
• Ability to multi-task and focus on several issues simultaneously.
• Exemplary and demonstrated written and verbal communication skills.
• Motivated and proactive with an ability to use initiative to solve problems.
• Attention to detail.
• Ability to meet deadlines in a challenging work environment.
• Ability to work with people across all levels of the sport, including Netball NSW staff, in a collaborative manner.

Personal attributes

• Professional, adaptable and proactive attitude.
• Ability to work autonomously and possess superior organisational skills.
• Problem solving
• Customer focus
• Passionate and prepared to go above and beyond.
• Work Health and Safety.
• Commitment to Netball NSW Values

CHILD SAFE ORGANISATION

Please note: Netball NSW is committed to protecting Children from harm. We require all applicants that will work with children to undergo an extensive screening process prior to appointment. All candidates must have a valid Working with Children Check.

WHY WORK FOR US?

NNSW strives to offer a range of benefits to support a healthy work environment and a sustainable work-life balance, no matter your role and stage in life.

• Additional leave day for your Birthday;
• Free parking for those that have to drive to work or 800m walk to Sydney Olympic Park Train Station;
• NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park.
• Free and discounted tickets to NSW Swifts and GIANTS Netball home games;
• Pawsivity - bring your four-legged friend to work so you can enjoy their happy presence while you work;
• Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams in volleyball, netball, soccer and touch footy.