About the Carlton Football Club
The Carlton Football Club is one of Australia’s oldest and most prominent sport institutions. Founded in 1864, the Club’s headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground. Our IKON Park redevelopment is now complete, and we are proud of our state-of-the-art facilities that supports our high-performance environment. We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do.
About the Role
The Retail Assistant Manager is responsible for delivering an inspiring shopping experience both in store and online at The Carlton Shop.
This is a full time position that sits within the Consumer team, reporting directly to the Retail and Merchandise Manager (RMM). The position will play a significant role in the management and leadership of the Retail team whilst also managing game-day trading operations, staff management and sales.
Stock management is a significant part of the role, monitoring inventory levels, managing stock transfers as well as inbound and outbound deliveries.
Key Responsibilities
- Assisting in the management and leadership of a small team to deliver an exceptional customer experience and achieve daily, weekly, monthly and annuals sales targets.
- Build relationships and engage with a range of internal/external stakeholders to plan and successfully deliver merchandise retail operations.
- Deliver an inspiring shopping experience ensuring all in-store displays are creative and fresh in accordance with seasons and events.
- Managing game-day sales and staff to deliver a consistent experience. This includes but is not limited to; stakeholder manager, operational logistics, staff rosters, stock lists, end-of-day balancing and post-event reviews.
- Managing the Club’s Auction program. This includes but is not limited to; internal/external stakeholder management, website creation, marketing plans, operational planning and delivering a consistent customer experience.
- Coordinate and maintain The Carlton Shop website including product onboarding, category management and ensuring all information is accurate and current.
- Assist the RMM with marketing plans and sales strategies across all avenues including in-store, online and match days.
- Implement the marketing plan as communicated by the Retail and Merchandise Manager/Consumer Marketing and Communication Manager.
- Execute online promotional activities to ensure websites are aligned with store activity.
- Analyse and present key eCommerce metrics to make merchandising decisions and increase sales online.
- Assisting with order placement on behalf of the RMM.
- Monitor inventory levels, proposing adjustments based on sales trends and forecasts.
- Analyse product sell-through to identify opportunities and risks.
- Support the RMM by suggesting replenishment opportunities.
- Manage all inbound and outbound deliveries, ensuring stock is received efficiently and accurately.
- Manage stock transfers between locations.
- Assist the RMM with performing two stocktakes annually.
- Educate staff on stock integrity and loss prevention, to ensure it is held as the highest priority to all team members.
- Oversee the day-to-day operations of our Third-Party Logistics (3PL) and resolving any barriers that arise.
Experience, Skills and Attributes
- 2-3 years demonstrated retail experience.
- Demonstrated experience leading in a team environment
- Ability to manage and maintain strong relationships.
- Strong retail operations and customer service background.
- Previous experience with BigCommerce and Lightspeed is preferable, but not required.
- Excellent communication skills (written and verbal) with the ability to work collaboratively across teams and locations, and communicate clearly and effectively.
- Working knowledge of Microsoft office – Including Word, Excel and Outlook.
- Strong attention to detail, time management and organisational skills.
- Ability to work in a fast-paced environment.
- Understanding of, or an interest in, AFL.
- Positive and engaged attitude.
Benefits and Culture
Carlton’s values underpin how the Club operates, describing how our people work together, interact and behave. The Club is passionate about its culture, focused on cultivating a unique sense of belonging and connection. In addition, we offer our people flexible working, learning and development opportunities, as well as employee benefits such as membership, café and retail discounts, alongside working in a world-class sporting amenity.
How to Apply
Please submit your current resume and cover letter addressed to the People and Culture Coordinator by Sunday 20 October.
The Carlton Football Club is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTQIA+ communities. We are committed to fostering a workplace environment which is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our Club Values.
The Carlton Football Club is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be willing to obtain) a current Victorian Working With Children Check as part of their employment with the Club.