Lifeguard, Duty Manager, Customer Service Roles

City Venue Management Pty Ltd

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  • Brisbane Queensland Australia
  • Casual
26 Aug 2022
Applications 0


  • Fun & Vibrant Company Culture
  • Great professional development opportunities
  • Excellent rewards and benefits

We are currently recruiting for lifeguards, duty managers and customer service roles at our Centenary, Colmslie, Hibiscus, Runcorn, Acacia Ridge & Parkinson Aquatic Centres. CVM offers a dynamic and exciting work environment with flexible working arrangements that encourages a work life balance!

Whilst experience is preferred, we welcome applications from people who love working with kids in a fun, team-based environment and who are ready to seek new knowledge!

*CVM offers all the below qualifications internally with great discounts for new & existing employees*

Key Requirements for Lifeguards/ Customer Service/ Duty Manager:

  • Outstanding customer service skills, presentation, and attitude!
  • Current Blue Card (Working with children check) (desirable)
  • Current CPR (desirable)
  • Current First Aid (desirable)
  • Current Pool Lifeguard (desirable)

Lifeguarding Duties:

  • High-level supervision of all customers within the aquatic environment
  • Provide clear direction to all customers to ensure the aquatic environment is operating safely and customers are adhering to the facility safety standards
  • Willing and able to provide First Aid/CPR if required and incident reporting
  • Water testing, general cleaning and other miscellaneous maintenance duties

Duty Manager Duties

  • Lead, manage and inspire team on shift with a positive, can-do attitude
  • First point of contact for staff on shift
  • Open and clear communication between you and the team
  • Ensure the safety, health and well-being of all patrons within our facilities
  • Administration and financial adhoc tasks
  • Ability to work proactively, multitask and work well under pressure

Customer Service Duties

  • Welcome all patrons to the facility with an energetic and helpful attitude
  • Ensure the smooth operation of daily admin processes at the reception desk
  • Provide information and action all Swim School, Water Park and Aquatic enquiries through email and telephone
  • Upsell memberships, visit passes and retail items to all customers

What are the perks?

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.

  • We do meaningful work every day - we move fast and focus on what matters.
  • We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
  • Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
  • Our City Perks program offers a range of generous discounts.
  • We offer an Employee Assistance Program, My Fitness Passport and other benefits to support your physical, mental and social wellbeing.
  • We have fun - we celebrate our successes & don’t take ourselves too seriously!!

Where to from here:

We are an inclusive employer of choice and passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. 

Desirable Criteria

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