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Customer Service Officer

Burwood Council

  • Enfield New South Wales Australia
  • Part Time
  • $29.99 ph + entitlements
Closing 19 May 2021
Applications 0


  • Permanent Part Time Role - minimum 18 hours per week
  • Rotating seven day roster
  • Attractive Base Hourly Rate of $29.99  plus entitlements such as annual leave, sick leave and weekend penalties in accordance with the Local Government (State) Award 2020
  • Ref 21-18

An exciting opportunity has arisen for a suitably qualified customer service professional to work at Burwood Council’s Enfield Aquatic Centre and to contribute to our vibrant and dynamic customer-focused culture.

Working with the Customer Service Team Leader, the CSO will:

  • provide and support a high quality front of house customer experience
  • support and promote programs and all EAC’s services
  • demonstrate excellence in point of sale operations for payments and memberships
  • support customers face to face, via email and over the phone
  • provide administration support for the centre

We are looking for a highly motivated, switched on, confident team player with a positive attitude and a passion for delivering excellent services. Applying their experience in the recreation industry, the successful applicant will be committed to continual service improvement as part of a team within a busy community recreation facility.

Further information regarding this role can be found in the Position Description at burwood.nsw.gov.au/Our-Council/Careers/Opportunitie

Essential Requirements

Desirable Criteria

Application Instruction

All applications must address the Selection Criteria contained in the Position Description and answer the following 3 questions:-

  1. Please describe a situation in the workplace where you have gone above and beyond to provide excellence in customer service.
  2. What safety issues do you understand would exist in a swimming pool environment?
  3. Describe a situation in the workplace where you have dealt with a customer concern and/or complaint effectively.
Shreya Pathak

(02) 9078 6176

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