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Customer Service Team Member

Activate by Hardrock

  • Heatherton Victoria Australia
  • Casual
Closing 23 May 2021
Applications 0



Activate by Hardrock is an indoor climbing and activity centre, located in Heatherton. Our activities include a selection of over 30 fun and engaging climbs, the Leap of Faith and Vertical drop Slide and 85+ meters of ultra-realistic caving tunnels. We are dedicated to developing a strong team culture and a supportive working environment. We offer competitive pay, flexible working hours and on-going training opportunities.


As a Customer Service Team Member, your responsibilities will include greeting new customers, facilitating safety instructions, supervising patrons and the coordination of centre operations within your rostered area.

Our Team Members are experts at keeping our venues atmosphere fun, family friendly, safe and a positive customer experience at all times.


As a Customer Service Team Member you will be required to:

  • Provide excellent customer service within the venue at all times
  • Deliver safety instructions to new and/or repeating customers
  • Carry out regular cleaning duties within the venue
  • Provide Safety supervision and be able to deal with emergencies whilst working in the activity arena
  • Be a COVIDSafe Marshal and ensure our COVIDSafe plan is carried out effectively
  • Host children’s birthday parties and turn over the party rooms before/after

If working in the Cafe/Kitchen

  • Demonstrate excellent food safety standards at all times
  • Take and prepare customer food and drink orders

If working at the Reception Desk

  • Demonstrate an in depth understanding of our services and booking systems
  • Have the highest standards of customer service
  • Take payments for bookings and venue services
  • Create and modify customer bookings as and when required
  • Deal with and/or escalate customer service queries and complaints


The right candidate for our customer service team member roles will have:

  • Ability to work in a team environment
  • Excellent communication skills
  • Outstanding customer service skills
  • Strong focus, initiative and attention to detail
  • A safety-first mindset with a sound awareness of safety standards
  • A vibrant, engaging and energetic attitude with an ability to have fun
  • A passion for working with both children and adults
  • Good administration and organisation skills, with an ability to present themselves professionally

The right candidate must also:

  • Be aged 18 or older
  • Be available for an immediate start
  • Be flexible and available to work a variety of shifts each week including on weekends, weekdays (daytime and evening shifts), school holidays and during peak periods 
  • Obtain a working with children check
  • Obtain and maintain a Level 2 First Aid Certification
  • Highly Desirable - Café staff who ideally have previous Barista and/or food handling experience


The successful candidate will be joining an energetic and motivated team, committed to delivering exceptional customer service. The right candidate will have the ability to grow and develop within our organisation. This role is a casual position and competitive remuneration will be offered consistent with your previous experience and in line with Award requirements.

For more information about working for us visit -

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