Macquarie University

Member Engagement Supervisor

Macquarie University Sport & Aquatics Centre

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  • North Ryde New South Wales Australia
  • Full Time
  • $46,000 to $54,000 pa + 10% superannuation
Closing 31 Jul 2019
Applications 0


Macquarie University Sport and Aquatic Centre are seeking a full time permanent Member Engagement Supervisor to join our friendly team at our beautiful North Ryde campus.

Our Member Engagement Supervisors play a vital role supporting our Member Engagement Officers to deliver exceptional customer service. The role will work front line to support the team to implement solutions to challenging problems as raised on shift by the Member Engagement Team.

Working collaboratively alongside a fellow supervisor and Coordinator, the Member Engagement Supervisor will also have additional responsibilities such as the on-boarding and training of new team members is successfully coordinated, to ensure accurate and up to date information is distributed to staff and patrons and to assist with improving front desk system operations to ensure customer service quality and efficiency.

Please note, our centre operates 5.30am - 10.00pm weekdays, and 6.00am - 7.00pm weekends, availably for early morning or evening work will be required.


Why Work for Us?

  • Complementary Macquarie University Sport & Aquatic Centre gym access, and 10% superannuation
  • Vibrant parkland campus including, staff café, food & beverage outlets, GP clinic, onsite parking
  • Full access to Macquarie University library (including borrowing, computers, databases)
  • Extensive professional development and career progression opportunities
  • Access to discounted corporate health insurance and employee flu shot program


Essential Criteria

  • Demonstrated experience in a team leader and/or supervisor role
  • Demonstrated customer service experience
  • Previous experience in cash handling, point of sale and reconciliation
  • Demonstrated problem solving and communication skills
  • NSW Working With Children Check
  • First Aid & CPR Certificate


This job will close Wednesday 31 July 2019, 11.00pm

Campus Life is an Equal Opportunity Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTIQ; and those from culturally and linguistically diverse backgrounds.

Apply for this role

Please note, only candidates that have a minimum of 1 years previous experience in a customer service will be considered.

Please include a short cover letter along with your resume outlining your how you meet the above criteria. Applicants must be legally entitled to work in Australia.

Jessica Gill (Member Engagement Coordinator)

(02) 9850 1022

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