WSU Gym - large
Western Unlimited

Gym Operations Supervisor

Western Unlimited (WSU Gyms)

  • Richmond New South Wales Australia
  • Full Time
Closing 12 Jul 2019
Applications 0


Based at Western Sydney University’s Hawkesbury Campus, the Gym Operations Supervisor will be responsible to the General Manager for the supervision of the day to day operations of the facility. They will provide a high level of customer service, be responsible for assisting in the management of administrative work, meeting financial targets & KPI’s, deliver personal training programs and offer appropriate support to members of all ages and fitness levels throughout their fitness journey.

Main duties include, but are not limited to:

  • Assist and proactively engage in operational management responsibilities
  • Manage the facilities day to day operations to ensure the provisions of a safe, enjoyable and responsible service
  • Oversee contracted services within the facility, including cleaning, repairs and maintenance etc.
  • Ensure services offered within the facility are conducted in a professional manner
  • Ensure adherence to operating policies and procedures
  • Assist in the supervision of staff, group fitness instructors and contractors
  • Manage attendance, leave and timesheets when required
  • Train, develop and motivate staff
  • Manage the scheduling of staff rosters, any group fitness instructors and contractors as required
  • Monitor performance against targets
  • Ensure customer satisfaction meets set targets for retention and new customers
  • Assist in ensuring financial objectives are achieved through budgets, particularly revenue
  • Assist in managing financial services including reconciliation, banking, stock control and reporting via CRM system
  • Plan, organise, lead and report on special events as required
  • Network and promote fitness and wellbeing to the Western Sydney University stakeholders
  • Provide input into scheduled reports on the centre’s performance

Key Skills and Abilities:

  • Friendly and outgoing nature with experience in the delivery of a high level of customer service
  • Autonomy to run the gym within management parameters
  • Demonstrated experience in budget application and meeting targets
  • Demonstrated time management skills
  • Demonstrated ability to work effectively within a team environment
  • Demonstrated success in building rapport and maintaining relationships
  • Demonstrated initiative and self-management
  • Ability to prioritise and meet deadlines
  • Excellent interpersonal and communication skills; both written and verbal for periodic management reporting

Essential Criteria:

  • Must have own transport and valid driver’s licence
  • Intermediate to advanced computer and administration skills
  • Must hold a minimum Certificate IV in Fitness, or equivalent
  • Current first aid and other relevant qualifications/accreditations
  • Demonstrated experience in leading a team

Apply for this role

Please send your resume through to Jeff Palise - 

Jeff Palise

0414 463 769

Application Form

Gym Operations Supervisor Western Unlimited (WSU Gyms)

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