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Learn to Swim & Customer Service Manager

St Andrew's Anglican College


  • Peregian Springs Queensland Australia
  • Full Time
Closing 24 May 2019
Applications 0

Description

St Andrew's Anglican College is a leading Independent school on the beautiful Sunshine Coast with an enviable reputation for promoting excellence in every aspect of College life. St Andrew's has approximately 1300 students and strives to enable our students to move confidently into their futures.

PRIMARY ROLE:

The Learn to Swim & Customer Service Manager will be required to facilitate the set-up and maintenance of the learn to swim program and front desk procedures. Then on a day to day basis coordinate and oversee the daily activities and operations of the St Andrew’s Anglican College Swim School Learn to Swim Program (LTS) and customer service desk.

QUALIFICATIONS: 

  • Proven ability to work as a constructive member of a team with a professional, courteous manner
  • Eligible for or holds a current Working with Children Blue Card
  • Current Austswim or Swim Australia Teachers certification
  • Senior First Aid Certificate, CPR/Resuscitation Certificate (Essential)
  • Experience in school swimming programs including delivery of training
  • Experience managing teams preferably within a swim school environment
  • The incumbent on an on-going basis must maintain all qualifications.

KNOWLEDGE & SKILLS REQUIREMENTS:

  • Excellent presentation and customer service skills within retail environment
  • High level communication skills
  • Knowledge of Swim School Operations 
  • Working knowledge of data base and Customer Management Systems 
  • High level computer skills including Microsoft Office Suite (excel, word and outlook)
  • Proactive and energetic with a positive approach to work.
  • A demonstrable capacity to manage and prioritise tasks.
  • To be discreet and able to maintain strict levels of confidentiality.
  • Demonstrable problem solving and organisational skills.
  • To have meticulous attention to detail.
  • Experience an understanding of financial reports and reporting methods 
  • Ability to organise and lead emergency evacuation and critical incident responses.
  • Provide leadership and guidance to all direct reports
  • Have an ongoing commitment to team building and staff development  
  • Develop and implement appropriate staff training programs
  • Develop and implement cost/time effective rosters and procedures for staffing necessary to achieve organisational and  facility needs
  • Possess outstanding communication skills which support and foster positive working relationships
  • Induct part time and casual staff in the procedures and expectations required for their specific roles and duties.
    Establish and promote effective communication with the broader School community and external hirers.

Essential Requirements

Desirable Criteria

Employer and Other Details

St Andrew's Anglican College

40 Peregian Springs Drive

Peregian Springs  QLD  4573

www.saac.qld.edu.au

Apply for this role

Please provide a covering letter and resume. A maximum of 6-8 pages would be appreciated.

We suggest using Google Chrome browser for optimal results. Apply directlly by going to the College website at www.saac.qld.edu.au/jobs, a full position description will be available.

St Andrew's is an equal opportunities employer and all candidates must be eligible for or hold a current Working with Children Blue Card. All prospective candidates (over 18) are required to undergo a check against the Anglican Church National Standards Register.

St Andrew's Anglican College


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