Player Operations Manager - Elite Women

Rugby League Players' Association

  • Sydney New South Wales Australia
  • Full Time
Closing 16 May 2019
Applications 0


Primary Objectives:   

Due to the expansion of the female Game with the inaugural NRL Women’s premiership in 2018, there is need for the RLPA to further broaden its services to protect and advance its female members, and to improve engagement and key relationships with both elite players and stakeholders.

The Player Operations Manager will be critical to the success of the RLPA through engaging, supporting and working collaboratively with our female membership and industry stakeholder groups, in order to protect and advance the interests of our members.

This role will also be responsible for engaging and working collaboratively with other industry stakeholders to drive a high level of trust and engagement with the RLPA, as well as leading a range of associated projects under the RLPA Strategic Plan in order to deliver the best possible outcomes for Players and the Game.

The Role

The Player Operations Manager will be critical to the success of the RLPA through engaging, supporting and working collaboratively with our female membership in order to protect and advance their interests.

This role will be primarily focused on engaging with our female membership but will also be responsible for engaging and working collaboratively with other RLPA members and key industry stakeholders to drive a high level of trust and engagement with the RLPA as well as leading a range of associated projects under the RLPA Strategic Plan in order to deliver the best possible outcomes for Players and the Game.

This role will require strong representation, advocacy and issues management skills as well as the ability to build strong relationships with industry stakeholders to protect the interests of the members and to help advance the game.

The Player Operations Manager will primarily be responsible for:

  • engaging with the membership to build strong relationships of trust and confidence with the Players;
  • representing, and advocating for, the views and needs of the Players;
  • managing issues relating to the collective player group, as well as individual Player matters;
  • ensuring Players are aware of their rights and entitlements, particularly under the CBA, and the support available to them throughout their career in order to maximise their opportunities in the Game;
  • building strong professional relationships with industry stakeholders to drive a high level of engagement with the RLPA in order to advance the interests of the Players;
  • working collaboratively and effectively with industry stakeholders to identify and resolve issues affecting individuals or the membership collectively; and
  • advocating for and effectively influencing positive change in line with the RLPA Strategic Plan and / or the desired outcomes of industry stakeholders that the role is responsible for overseeing.


The Player Engagement Manager is required to:

  • develop and manage the engagement plan in relation to the female membership in line with the RLPA purpose and values as well as the Strategic Plan;
  • lead key projects under the RLPA Strategic Plan relating to the female membership;
  • Protect and advance the interests of Players and the game of Rugby League through working collaboratively with industry stakeholders and advocating for fair outcomes and/or positive change;
  • Work with key industry stakeholders to enhance Player wellbeing and education support;
  • Facilitate support and referrals for Players dealing with wellbeing related issues;
  • Communicate effectively with NRL Clubs and Players to gain an understanding of CBA compliance and complement the support they are providing Players;
  • Gather insights and knowledge that will help strengthen the RLPA services to members and inform the RLPA’s advocacy for positive change
  • Work effectively with RLPA staff as a valued member of the team;
  • Attend, participate in and contribute to external meetings as a representative of the RLPA
  • drive effective communication and high levels of engagement with RLPA members and other stakeholder groups;
  • successfully communicate, develop, organise and empower RLPA Player Delegates and Player Representatives;
  • engage across the RLPA business to advance key projects;
  • implement and maintain efficient reporting protocols;
  • update member records through the RLPA database;
  • travel nationally and internationally as required;
  • other duties as reasonably requested from time to time

The Person

The successful candidate will be a self-starter, positive, enthusiastic, an outstanding communicator and will need to be able to demonstrate previous experience within a similar role. Importantly, you will demonstrate behaviours that align to the RLPA values – Professionalism, Courage, Respect and Fairness.

You will be empathetic and have a values-based approach to engagement, advocacy and issues management.

You will be expected to possess strong issues management and advocacy skills, have a proven track record of outstanding communication, both written and verbal, and be a person with terrific people skills and the ability to build strong relationships with a variety of people. This role requires the ability to maintain the highest levels of confidentiality and discretion at all times.

You will be energetic and have an excellent work. The ability to manage a number of tasks at once and prioritise demands is critical. The successful candidate will clearly understand the difference between urgent and important, and be a team player, with proven ability to work within a small team environment.

Post-secondary studies in sports management, management, advocacy, law, education, business and / or high-performance environments or any relatable qualifications will be favourably considered.

Experience and understanding of the NRL would be an advantage but not essential. A passion for all sport and the interests of athletes will be highly regarded.

The RLPA plays a unique and challenging role in the Rugby League industry on behalf of its members. Therefore, the candidate will have the right characteristics, attitude and work ethic to develop a strong affinity for the Vision, Mission and Values of the RLPA and the issues affecting its membership.

Key Relationships;

  • RLPA Membership
  • RLPA Staff & Executives
  • National Rugby League
  • NRL Clubs
  • Australian Athlete Alliance member Associations            
  • Other Member Organisations
  • State Bodies
  • Culturally Significant Organisations
  • Stakeholder Specific Groups
  • RLPA Advisors and Partners

Selection Criteria        

In addition to experience relevant to the role responsibilities detailed in this Position Description, candidates will be assessed against a range of personal attributes and professional skills:


  • Exceptional management and organisational skills, proven ability to prioritise work commitments and deadlines;
  • Skilled at communicating with people of all levels;
  • Strong representation, advocacy and dispute resolution skills;
  • Ability to display a high level of discretion, judgement and personal commitment;
  • Highest level communication and interpersonal skills, with ability to engage stakeholders effectively;
  • Strong attention to detail and accuracy, an ability to follow set processes and procedures, and also identify and drive improvements;
  • Demonstrated ability to work independently with initiative;
  • Advanced computer and formatting skills – Microsoft Office applications;
  • An ability to organise stakeholders, particularly Players, including using various means of communication along with being prepared to have challenging conversations; and
  • An understanding and ability to work with confidential and highly sensitive information; and
  • Ability to learn quickly and work effectively as a team.

Highly Desirable

  • Experience in a previous role with relatable and transferable skills;
  • Experience working in the NRL or another sporting industry;
  • Experience and/or qualifications that will allow the applicant to manage key stakeholder groups and strategic projects and take on higher duties if directed.
  • Experience working with Elite athletes

Key Challenges

  • Engaging with a broad membership base, spread across different geographical locations;
  • Managing and resolving issues and concerns and advocating for the Players’ interests;
  • Having an understanding of the challenges in the growth of the Women’s Game
  • Establishing relationships with the NRL and Clubs and other key industry stakeholders to assist in the RLPA effectively influencing positive change within the industry and positioning the RLPA as a strong and reliable organisation
  • Overseeing, managing and/or leading key strategic or operational tasks or projects as directed by the CEO.
  • Managing important areas of the RLPA business and successful engagement with key stakeholders.
  • Ability to understand and communicate the RLPA Strategic and Business plans and working with the CEO and Executive team to achieve the desired outcomes.
  • Having a strong understanding of the Collective Bargaining Agreement, the women’s contracting model and related contracts.
  • Ensuring high minimum standards of support are provided to Players in their workplace.
  • Overcoming various challenges in executing the RLPA Strategic Plan and achieving desired stakeholder outcomes, including problem solving and resolving conflict effectively.
  • Being ‘on-call’ out of hours where necessary and appropriate.

Employer and Other Details

About the RLPA

The Rugby League Players Association (RLPA) is the representative body of elite rugby league players, protecting and promoting the welfare and interests of its members. RLPA members are those players contracted to play in the National Rugby League (NRL) and State based competitions.

Our Purpose

We exist to:

  • Protect and advance the interests of our Game.
  • Represent, empower and support Players.

We achieve this by:

  • Valuing different perspectives and balancing competing interests, while remaining focussed on our stated objectives.
  • Acting with integrity, collaborating and harnessing the collective strength of players.

Our Values

The RLPA and its members strive to act with:

  • PROFESSIONALISM: We uphold the highest standards, act with integrity at all times and hold ourselves accountable to deliver on our commitments.
  • COURAGE: We are truthful and have confidence in ourselves, stand united in pursuing positive change, embrace the challenges and choose to be optimistic.
  • FAIRNESS:  We treat others with empathy and understanding based on all the circumstances and strive to do the right thing.
  • RESPECT: We are respectful, genuine and authentic in our interactions with others and seek to build trust through our actions.

Our Vision

A strong, connected and growing game driven by empowered and successful players.

Apply for this role

Please send your resume to enquiries@rlpa.com.au or call +612 8732 1700 for further information

Rugby League Players' Association

+612 8732 1700

Application Form

Player Operations Manager - Elite Women Rugby League Players' Association

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