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Member Experience Consultant

Delta Gymnastics

  • Brisbane Queensland Australia
  • Full Time
  • $50,000 to $60,000 pa
Closing 12 Apr 2019
Applications 0


Member Experience Consultant $50 000 – $60 000

Non-Coaching or Part Time Coach

In this role you will be part of a team who are passionate about enabling children into Gymnastics classes and giving them the opportunity to move, learn, grow and be healthy.

About the Role

The successful applicant will be capable of converting enquiries from an established digital platform and help meet the needs of potential and all current members. You will join a team of passionate, caring people whose goal is to be the best in the world at helping families understand the benefits and rewards of Gymnastics for their children. 

In this role, you will champion the process that enables more Australian children to become involved in Gymnastics and 'help them grow up'. We are looking for a high-achieving professional who is passionate about our product and can work in a fast-paced organisation and enable children into classes.

You will work as a part of our 80 strong team of coaches and leaders.  You may have won awards for your past sales performance, you'll be ethical and have experience in both face-to-face and tele sales environments. 

This is a Full Time Role: 38hrs + reasonable extra hours. The role requires flexibility, with some evenings and Saturday hours being required to ensure we are meeting the needs of very busy families in our local communities.

Our Company:

Following a successful rebranding and opening Australia's largest and most modern private gymnastics facility, we are ready to open our first fully air-conditioned kids’ gym. We are ready to grow to the next stage with a Member Experience Consultant who really cares, is passionate, and has a proven track record. 

Our new venue in Brisbane is a prototype state of the art "fit for purpose" gymnastics centre and sets the standard for children's activities.  

An understanding of Gymnastics is highly preferable, however, is not essential.

As a Member Experience Consultant, you will play a vital role in enabling children and families to experience Delta classes by providing friendly, personalised service and introducing new members to the programs and venues that we offer. You will also be able to continue to build relationships with all members in our community throughout the time the family is a member of our club.

To be considered for this position, you will have a strong track record of the following:

  • Exceptional customer service,  Significant sales experience and or ability
  • Consistent KPI achievement.

The successful candidate will…..

  • Be approachable, energetic & friendly with a positive mindset
  • Have Sales experience and an ability to welcome new faces into the Club
  • Have a demonstrated capacity to work under pressure, multitask and prioritise tasks
  • Have a proven ability to work to KPI's under little supervision
  • Want to be a part of an amazing, fun and supportive team and be highly organised with excellent computer skills and the ability to work with an evolving database.

Desirable Criteria


Employer and Other Details

Over the last two years, our team of staff, coaches, parents and gymnasts have been working together to solidify our Delta Gymnastics Core Values. These Core Values are alive and well in our organisation. We keep these Core Values in the forefront of everyone's mind by sharing Core Value stories at weekly meetings and giving shout outs to children and staff members who are seen living these values. Please take the time to have look at the attached document and, if you relate to each of these values in some way, come and join our team.

We believe in giving our parents and children the very best when it comes to Gymnastics Tuition. We have a strong educational and mentor program at Delta to ensure our coaching team is delivering our products with exceptional quality to the highest standards. At Delta, we believe EVERY child is important! From our Under 5 Jnr Gym Kids through to our Commonwealth Games medallist, everyone deserves the opportunity to be the best they can be. Coach education and system development is a top priority to ensure we are helping kids grow up confidently, and with a love of movement.

Take a look at our team of coaches in action and see the type of high-quality staff we look for.

Apply for this role

If you would like to join our amazing team of extraordinary people, please submit a resume and cover letter to Megan Mitchell – detailing your experience, and achievements in customer service and/or sales, along with your interest and experience in children’s sport. Please include which Core Value you relate to most and why. While the closing date is 12th April, we will be accepting applications and interviewing before this time, so please do not delay.

Megan Mitchell

(07) 3262 0055, 0408 633 206

Application Form

Member Experience Consultant Delta Gymnastics

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