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Service Desk Supervisor

Monash Sport

  • Clayton Victoria Australia
  • Full Time
Closing 18 Feb 2019
Applications 0

Description

Service Desk Supervisor

Job No.: 587469

Location: Clayton campus

Employment Type: Full-time

Duration: Fixed-term appointment until 2 February 2020

Remuneration: HEW 04 $62,701 to $67,068 (plus 9.5% employer superannuation)

  • Be inspired, every day
  • Enjoy the freedom to discover something new
  • Take your career in exciting, rewarding directions 

There’s a certain feeling you get from working at Monash University. It’s the feeling that you’re a part of something special. Something significant. So if you’re looking for the next chapter in your career, it’s here. You’ll be given the opportunity to challenge yourself, build on your skills, and make a significant contribution to a workplace that’s filled with energetic and inspiring people. Talent thrives here – and so do truly satisfying careers.

The Campus Community Division (CCD) is charged with leadership, management and innovation in the provision of high quality non-academic services to students and staff at Monash. Monash Sport is a unit of the CCD and coordinates a wide range of aquatic, indoor & outdoor sport, health, fitness, wellness and social services and activities for University students, staff and the wider community. Through providing these opportunities, we endeavour to enhance the health and wellbeing of our community and the on-campus experience for our students & staff. For more information about the services we provide, please see our website.

The Opportunity

Monash Sport is looking for a highly motivated and proactive individual to join the team as a Service Desk Supervisor. You will deliver exceptional service to our members and customers in an utmost professional manner, contributing to Monash Sport’s culture and core values through proficient and high-quality frontline service whilst promoting Monash Sport’s programs and services.

Monash Sport’s Service Desk Supervisor is responsible for overseeing the daily operations of the Venues and Aquatics Service Desk at our Clayton Campus, ensuring customer service excellence is delivered at all times. This role provides supervision and leadership to approximately 20 casual staff and you will also be responsible for rostering. 

Some of the customer service and administrative tasks of this position will include:

  • Data entry, statistical reporting and daily banking
  • Customer service officer communications
  • Delegation of administrative tasks to the customer service team
  • In-person customer service on the service desks 

The successful applicant will have:

  • Prior experience within the sports and recreation industry and a visible passion for this environment
  • An aptitude for leading and mentoring staff to be the best
  • Unbeatable people skills and an ability to forge strong relationships
  • High attention to detail and an ability to organise and prioritise tasks
  • Experience using the LINKS Database system is desirable

This position works off a Sunday to Thursday work schedule, so an ability to work weekends and evenings is essential.

If you can bring the drive to succeed and leadership skills to inspire a team, then we want to hear from you!

This role is a full-time position; however, flexible working arrangements may be negotiated.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.   

Your application must address the selection criteria. Please refer to "How to apply for Monash Jobs".

Enquiries

Ms Alicia Stack, Venues Team Leader, +61 3 9905 8831.

Position Description

Service Desk Supervisor

Closing Date

Monday 18 February 2019, 11:55 pm AEDT

Essential Requirements

Desirable Criteria

  • Drivers Licence

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Monash Sport


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